Shipping policy

Shipping Policy

At CleanFace™, we are committed to delivering your order as quickly and smoothly as possible. Please review our shipping details below before placing your order.

Order Processing

All orders are processed within 1–2 business days (excluding weekends and public holidays).

Once your order has been processed, you will receive a confirmation email with tracking information when your parcel is dispatched.

Delivery Timeframes

United Kingdom

  • Estimated delivery time: 5–7 working days after dispatch

Rest of Europe

  • Estimated delivery time: up to 15 working days after dispatch

Please note that delivery times are estimates and may vary due to factors beyond our control, including courier delays, customs clearance, or peak periods.

Shipping Fees

Shipping costs (if applicable) are calculated and displayed at checkout.
We may offer free shipping promotions from time to time.

Customs, Duties & Taxes

For orders shipped outside the UK, customs duties, import taxes, or fees may be charged by your local customs authority.

These charges:

  • Are not included in your order total

  • Are the customer’s responsibility

  • Vary by country and local regulations

CleanFace™ has no control over these charges and cannot predict their amount.

Delays & Refunds

While we work closely with our shipping partners to meet delivery estimates, CleanFace™ is not responsible for delays caused by couriers, customs, or external factors.

Please note:

  • We do not offer refunds due to delayed shipping times

  • Refunds or replacements are only considered if an item arrives damaged or defective

If your order appears delayed beyond the estimated timeframe, please contact our support team and we will gladly assist in tracking your parcel.

Incorrect Address Information

Please ensure that your shipping address is entered correctly at checkout. CleanFace™ is not responsible for orders delayed or lost due to incorrect or incomplete address details provided by the customer.